Refund Policy

Because our products are personalized and made specifically for each customer, we generally do not accept returns, exchanges, or cancellations once production has started. Please carefully review all names, spelling, sizes, colors, and design selections before submitting your order. Woojoo Studio is not responsible for errors entered by the customer. If your order arrives damaged, defective, or different from what you ordered, please contact us at contact.woojoostudio@gmail.com within 7 days of delivery with your order number and clear photos of the issue. If we determine that the item was produced incorrectly or arrived damaged, we may provide a replacement or refund at our discretion. Shipping charges are generally non-refundable unless the issue was caused by Woojoo Studio.